Changes in order
H & H COMPLETE LIVING understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible.
We accept changes (flavors, fillings and some designs) for your order with 5 days notice before delivery or pick up date. This does not apply for last minute orders placed with less than 48 hours or cakes with intrincate designs. All changes must be handled and confirmed directly with a staff member of Healthnhealthy Bakery & Cafe.
Custom Order Cancellations
We accept cancellations up to 3 days before the delivery or pickup date. However, this does not apply for last minute orders placed with less than 48 hours, or intrincate cake designs (highly decorated cakes). H & H COMPLETE LIVING reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation and priorization of the order.
Charges for cancellations will be as follows:
If you would like to cancel your order for any reason, you must submit your refund request by email to our customer service department at [email protected]. A cancellation fee of 30% of your payment will be subtracted from money paid and a store credit will be available to you, this means we will not refund you (70%) cash but a store credit will be available to you to make purchase from our shop.
Refund Policy
We offer no refund both in cash or discount.
H & H COMPLETE LIVING is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. If you do not receive these instructions, please ask our associate. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc. We are only responsible for your order if we are delivering your cake.
It is entirely up to H & H COMPLETE LIVING’s discretion to change or otherwise offer any other options to the customer.
Guarantee / Disclaimer
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Please note that orders placed over the phone or email are extremely “fragile”. Creating your order always require a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of you cake will be different of what you are expecting if not enough information is provided. We do not take responsibility if the color of the decoration is a different shade that you had in mind.
H & H COMPLETE LIVING is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. All cake supports used are made of non-toxic products. H & H COMPLETE LIVING is not responsible for any injuries that may occur due to failure to remove the necessary supports. H & H COMPLETE LIVING is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decoration.
H & H COMPLETE LIVING reserves the right to use pictures of any cake created by H & H COMPLETE LIVING in any way it deems fit, including, but not limited to, postings on social media and advertisement.
H & H COMPLETE LIVING reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. H & H COMPLETE LIVING may terminate this agreement with immediate effect, by giving 10 days notice to the customer. Only in this case all deposits will be refunded.
