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CUSTOM CAKE POLICY

Changes in Orders
H & H COMPLETE LIVING understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible.
We accept changes (flavors, fillings and some designs) for your order with 7 days notice before delivery or pick up date. This does not apply for last minute orders placed with less than 48 hours or cakes with intrincate designs. All changes must be handled and confirmed directly with a staff member of Healthnhealthy Bakery & Cafe.

Custom Order Cancellations
We accept cancellations up to 7 days before the delivery or pickup date. However, this does not apply for last minute orders placed with less than 48 hours, or intrincate cake designs (highly decorated cakes). H & H COMPLETE LIVING reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation and priorization of the order.

Charges for cancellations will be as follows:

10 days or more prior to pick-up or delivery date, 75% of your order total will be returned via bank transfer. 5 days or more prior to pick up or delivery date, 50% of the entire order will be charged.
less that 3 days prior to pick-up or delivery date, no refunds will be given, and the total amount of the order will be due.
It is entirely up to H & H COMPLETE LIVING’s discretion to change or otherwise offer any other options to the customer.

Refund Policy
We offer no refund both in cash or discount.

H & H COMPLETE LIVING is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. If you do not receive these instructions, please ask our associate. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc. We are only responsible for your order if we are delivering your cake.

The following scenario is the only instance when we may provide a partial refund in store credit:

If you come to our store for pick up or if upon delivery the cake does not meet your expectations (i.e. designer error), we will give you a refund (minus 30% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given). NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

***We do not give refunds under any other circumstances.

It is entirely up to H & H COMPLETE LIVING’s discretion to change or otherwise offer any other options to the customer.

Guarantee / Disclaimer

Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

Please note that orders placed over the phone or email are extremely “fragile”. Creating your order always require a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of you cake will be different of what you are expecting if not enough information is provided. We do not take responsibility if the color of the decoration is a different shade that you had in mind.

H & H COMPLETE LIVING is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. All cake supports used are made of non-toxic products. H & H COMPLETE LIVING is not responsible for any injuries that may occur due to failure to remove the necessary supports. H & H COMPLETE LIVING is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decoration.

H & H COMPLETE LIVING reserves the right to use pictures of any cake created by H & H COMPLETE LIVING in any way it deems fit, including, but not limited to, postings on social media and advertisement.

H & H COMPLETE LIVING reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. H & H COMPLETE LIVING may terminate this agreement with immediate effect, by giving 10 days notice to the customer. Only in this case all deposits will be refunded.

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