PAYMENTS & DELIVERY
NO PAYMENT ON DELIVERY
Bank Deposit/Direct Transfer
You can make your payment by direct deposit into our GTBank. You can make payment directly into our bank account or by paying online. Please use your Order ID as the payment reference if you’re doing bank transfer. Your order won’t be processed or shipped until the funds are cleared in our account, once payment is received your order will be processed and you will receive both email and SMS message confirmation.
- Account name: H&H Complete Living
- Account no: 0178067653
- Bank: GTBANK
- The prices of products may vary from time to time as stated on the website.
- Payments are taken in full via Paystack or direct bank transfer. We are unable to send out goods prior to receiving payment.
- You agree not to hold us responsible for banking charges incurred due to payments on your account.
- We do not store credit card details nor do we share customer details with any third parties.
- Gift vouchers are non-refundable. In the event a voucher has expired we are unable to exchange it for its cash value.
DELIVERY & RETURNS
- Deliveries are carried out by our chosen courier. We reserve the right to change the courier we use without prior notification.
- Payments need to be made by 3:00 p.m. for same delivery. Orders received and paid for after 3:00 p.m. will be delivered next day. Orders received and paid for after 3:00 p.m. on Fridays will be delivered the following Monday. Deliveries are usually made within an hours of your order being completed and paid for.
- We reserve the right to extend the delivery timeframe stated which may vary based on 1. stock availability; 2. errors with your delivery address; 3 the day of the week that you place your order; 4 accidental circumstances which affect the couriers delivery capabilities.
- What happens if I’m not around?
We’ll call you within 30 minutes of your scheduled delivery time. Someone will need to be at your contact address to receive your order.If our dispatch rider gets to your location and you or your designated contact cannot be reached within 5 mins of his arrival, he will have to leave. As our dispatch riders have multiple deliveries per trip we cannot keep all our customers waiting. Any additional delivery attempts will be charged for.
- There will be no returns, refunds, or exchanges accepted for perishable items, unless an error has been made with your order. In the event that an error has been made, you must contact us within 30 minutes of receiving your order. We will try our best to remedy the situation, but there is no guarantee. Any attempts to return/refund/exchange perishable items after the 30 minute time period expires will not be honoured.
- You will be notified of your delivery schedule to the email and mobile address you provide on your account or at checkout. It is your responsibility to ensure these are up to date.
- Please note that you are responsible for correctly storing the products upon receipt. We cannot be held responsible for damages caused by improper storage conditions. Please read storage information on package.
- We reserve the right to cancel and refund your order due to problems with delivery to your area.
- We do not offer a satisfaction guarantee. If you are dissatisfied with the product we do not accept returns nor do we offer refunds.
- You must notify us if you are dissatisfied with any element of our product or service in writing by email or by post. We reserve the right to request you to provide photographic evidence of or return faulty orders to the postal address for correspondence referenced in clause acceptance of this agreement. If the fault is agreed, a credit or replacement will be given for the goods.
PICK UP CENTRE
- Pickup is at Plot 72, 1st Avenue by Bunny B shops, (or just after 1st avenue corner shops, adjacent to ibro fish) Gwarinpa, Abuja
Time: 10am – 7:00pm
BREAD, CAKE, BROWNIES AND PASTRIES ORDER ARE ONLY AVAILABLE IN ABUJA ?
Our baked goods are made fresh without preservatives so we don’t deliver outside Abuja.